If you're having trouble accessing P&I or Utopia+:
- Verify you are using the correct email address.
- If your organization uses SSO, sign in with your Microsoft account.
- If you use a password-based login, select Forgot Password to reset your password.
- Contact your account representative for more assistance if access issues persist.
If you're having trouble accessing specific data or a specific report:
Permissions or Role Access may be affecting your account; if a visual or a report is appearing blank for you:
- Ensure your filtered or selected range contains data for the visual you're looking at.
- Contact your account representative who can verify your account has proper permissions to view the brand, region, or report you're looking for.
Permissions and access can vary between team members; if you're new to P&I, changing roles, or are taking over for someone on your team, be sure to contact your account rep to be sure that you're granted the necessary permissions to view all of your relevant data.
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